HPP Enterprises - Actual Best Buy Vendor

After discovering that HPP Enterprises, not PC Rush as Bestbuy.com, Geek Squad and Best Buy Customer Service all believed was the supplier of my computer I reached out to them. They were very friendly at first and were going to check with THEIR supplier to find out how to get me my Windows 7 Pro product key. I started to wonder how many people had touched my computer before I got it.

HPP Enterprises got  back to me with this from the vendor and then became immediately unhelpful to me:

"We do not house or capture any license keys, the customer needs to speak directly to a Microsoft tech. I recommend that they take it back to Geek squad and have them install it correctly. We has no recourse on this because we didn't do anything to the end users computer, we can't take it back and we can't give out a product key. All MS software is backwards compatible, so the tech should be able to assist."

I asked if I could speak directly to their supplier for help with fixing the computer. I wanted to know who had actually installed Windows 7 Pro on the machine. I did not receive any documentation regarding any version of Windows only the HP driver recovery disks. I asked if they could at least identify who had installed Windows on there or talk to their supplier to help me understand who had done the installation. 

They repeatedly told me that they never touched the machine, that it came sealed from the manufacturer and they could not help me.

They recommended I go to HP, Best Buy, Geek Squad or Microsoft to get assistance with the license key and they couldn't help me (as per usual the blame game continued). They could not help.

I really wanted to investigate to know who was the company that actually installed Windows 7 Pro on the machine so I could at least know and contact them regarding it. 

They were really unhelpful and wanted nothing to do with me because their 30 day policy had passed. I didn't want a refund I just wanted information and it did not occur to me when I received my computer to reformat it at that time to see what the core version of Windows install was. 

I reported this to Best Buy regarding their vendor and that was about as far as I could take it with HPP Enterprises. I'm still trying to get them to give me a contact at their supplier or help me identify who installed Windows.